Frequently Asked Questions

You must activate your account first. Please check your inbox for an activation e-mail from the Atlantis Casino. You may also need to check your spam or junk mail folder, and add AtlantisCasino.com to your e-mail whitelist.

We will be glad to assist you, please fill out this form and we will contact you.

Visit this forgot password page and answer your secret question to reset your password.

Please fill out our support form and we will contact you. You may also visit Monarch Rewards or call Club Desk at 775.825.4700 and verify your identity.

Only one account may be linked to an e-mail address, and there is already an account in our system using that address. Please try logging in with your e-mail address.

You need to link your Monarch Rewards card to your online account. Click on "Link Club Card" when you are logged in and provide a valid account number.

The e-mail address for your Atlantis Web account must match the e-mail address we have on file for your Monarch Rewards card. Any recently added or modified e-mail addresses to your Monarch Rewards account will take up to 6 hours to be available online.

If you would like to change the e-mail address on your Monarch Rewards card, please call the Club Desk at 775.825.4700.

Online Login is unique for each Monarch Rewards card holder. In order to view account details (comp points, tier level, offers), the account must have a different e-mail address.

If you have no e-mail address for your Monarch Rewards account or would like to change it, please call the Club Desk at 775.825.4700 (recently added/modified e-mail addresses to your Monarch Rewards account will take up to 6 hours to be available online)

You can play online at https://my.atlantiscasino.com/account/atlantis-reels or download the “Atlantis Reels” app from the Apple or Android stores. Simply search "Atlantis Reels" in your app store.

You may register for an account at https://my.atlantiscasino.com/account/create-an-account. When registering from our website or app, you will receive an activation email to activate your account so you can begin playing. If the activation email doesn't arrive in your inbox within 10 minutes, please check your spam folder. If you did not see the activation email in your spam folder or your inbox, please contact us via email at emarketing@atlantiscasino.com and include the email address you registered with so our team can activate it manually.

Yes, your web login will work with your app, and vice versa. You can continue to use the same login for future contests, as well as our ongoing "play for fun" slot games.

No, you do not need a separate login for web and mobile. We did encounter a bug related to this problem and it has since been resolved. If you continue to experience issues between platforms, please contact emarketing@atlantiscasino.com.

There is no cost to play. You just need to register and provide your email address to win great prizes during the contest promotional period.

You must be 21 to win and redeem prizes and must provide a valid email address.

Yes, you can play as often as you like. Only a completed game will count towards the result.

Yes, your highest score is displayed on the contest page. Your highest overall ranking and ranking for that day is on the game page.

Scores for games are logged upon completion. Therefore, if your game begins before midnight on the last day, but ends after midnight, your score will not count toward the current contest. Please be sure your game is completed before the contest ends.

Upon completion of the contest, winners will be notified via email. An entire list of winners is also available at http://atlantiscasino.com/contests/slot-contest-winners.

The contest operates in the Pacific Time Zone (UTC -8).

The game is attempting to communicate with the server after each spin to record winnings and remaining credits. In case your internet connection is lost or phone connection is down, you can return to the contest screen and continue with the contest where it left off. This is done so no score is lost. Please wait a few seconds for a network message to appear.

Please create your FREE online account with us at 'create an account'. Once you create the account and activate it, you can participate in current contest and future contests. You can play on your browser, mobile device, or on our Atlantis Reno app.

We recommend using only Mozilla Firefox or Google Chrome to play at this time. The contest is also available on your mobile device and on our Atlantis Reno app. Unfortunately, older versions of Internet Explorer and Safari are not compatible at this time. You may download Google Chrome or Mozilla Firefox for free to participate.

Please download the latest version of your web browser for free and clear your cache and cookies. You can log back into the game and the Credits should display. Older versions of Google Chrome, Mozilla Firefox, Internet Explorer, and Safari are displaying the credits incorrectly.

Yes, you can play on your mobile device with HTML5 compatible browser or on our Atlantis Reno app. For best experience, you can play on your PC with the latest version of Google Chrome or Mozilla Firefox.

You must complete each game for scores to save. Please make sure of the following:

• Your internet connection must remain active in order for your scores to be sent to our server.
• Cookies must be allowed within your Web browser for the contest to work properly. These settings vary for different Web browsers and security settings. Some anti-virus programs can also block the use of cookies as well if the security settings are high. Please be sure that cookies are allowed, or enable them for the videopoker.com domain.
• JavaScript must also be enabled within your Web browser.

During the contest, all players can click on their own best scores on the leaderboard display to see their best hands from any session. You can also click on other players' scores in the leader board at any time to view the winning hands from the current Top Scores.

These contests end up with very impressive scores at the top of the list. Keep in mind that in an entire contest, millions of hands can be played. With thousands of players competing, it takes great luck to appear even in the top 100 scores.

Some have wondered how a player can average hundreds of points per hand. In this case, this is not an accurate way to look at a contest session. Nobody plays 100 hands and wins them all. The top scores almost always contain a very lucky winning deal worth thousands of points on its own, which is just the nature of the game. A dealt royal flush (there are always several of these in each contest) in triple play is worth 12,000 points in itself.

If you evaluate the best possible winning deal for a game, you can be pretty sure somewhere in the millions of hands played, someone is going to achieve that, or close to it. If you are curious about how the winners achieved such high scores, click on their scores in the leader board to see the exact cards from their winning hands.

Of course, the more deals you play, the more chances you have at hitting those lucky hands. Someone is going to come out on top, and it could just as easily be your next session.

Strategy decisions are entirely up to you as a player.

In a contest, the "right" strategy may sometimes vary from optimal strategy, given you are trying to overcome great scores and are not putting any money at risk. Since there are only prizes for the very best scores, some players may choose to make holds that give them the best opportunity at a big winner. Also keep in mind that in the event that two or more players have the same "best" hand in a session, the winner will be determined by all the other hands in that session. To determine the most appropriate strategy, a player should consider the available pay tables, features of the game, and the likelihood of converting on each opportunity.