Team Member Resources

While we don't yet have a confirmed date from the Governor of when casino businesses will be able to re-open, the protective measures for flattening the COVID-19 curve has been extended through May. Atlantis does not expect to re-open before June 1st, 2020.

As our state continues to Shelter at Home, we are all anxiously awaiting the date we can re-open and see our Atlantis family and friends! 

As information and guidelines become available, the management team is updating our policies and procedures to ensure we protect the health and safety of our Team Members and our guests.  We will share this and other information and updates as they become available.  To this end, we have created a Facebook group exclusively for our Team Members.  Our Facebook group is a fun and dynamic way to keep everyone updated on the latest available information and a fun way for us all to stay connected.

We would love for our Team Members to use this platform to share what’s going on at home and in the community.  We want to hear from you!


Below is also a link to news updates regarding the governor's announcement:


Nevada Health Response has released a Guidance Document for Phase Re-Opening.

Important Information
  • NAHAC has launched the Unemployment Mortgage Assistance Program. To complete an application, call 888-320-6526. Additional details available here.
  • Thank you all for your continued patience during these unprecedented times. We know this time has been challenging for our entire Team, as well as your families, and we look forward to bringing everyone back to property and reopening as soon as we are allowed to do so.

    Please note: Your core health insurance coverage (medical, dental, vision & flexible spending) will continue to be available through the duration of the current government closure order. Any missed contributions for health insurance coverage will be deducted from your paychecks upon your return to work, which will be allocated equally over the first three pay periods after you resume working. The availability of coverage and the allocation of deductions may need to be modified based on any extensions to the government’s closure mandate, in which case further updates will be provided. Effective May 1st, 2020, all furloughed Team Members, who are enrolled in the Colonial Supplemental programs (accident, critical illness, disability or life insurance) will be required to port to individual polices. Colonial will mail out portability letters to those TM’s and provide you the ability to either continue these individual supplement policies by paying direct to Colonial, or you may decide to decline if you no longer wish to remain covered under these policies.
  • Nevada HIP will be providing free meals to out-of-work and limited-work hospitality team members on Mondays, Wednesdays, and Fridays. Please see this flyer for additional details.
  • Nevada Health Response has released a Guidance Document for Phase Re-Opening (April 21, 2020)
  • Nevada Unemployment has released a COVID-19 coronavirus FAQ and Tips for using the new system.
  • The Timothy S.Y. Lam Foundation has created a fund to assist those in the hospitality industry that are struggling with the financial effects of COVID-19. Read More.
  • Please read the following Furlough Notification and Update from your Executive Team. Read More.
  • All March 23rd paychecks were mailed on March 20th.
Press Release
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Monarch Casino Resort Spa cares about our team members and holds a commitment to your safety, therefore we've temporarily closed the Atlantis property for the good of employees, guests and our communities. There is no issue more important to us than making sure we manage the current situation as effectively as possible, so guests will feel confident returning to visit us.

This web page was developed to keep our Team Members informed on all new developments surrounding COVID-19 and Casino business while on hiatus. Here you will find up-to-date information and also general info regarding assistance programs around the region.

We want to ensure the continuity of business operations during this pandemic and appreciate our Team Members support and patience.

Nevada Health Response – The state has created a website with real-time resources for getting the latest information and resources from various public agencies, utilities and businesses.


Silver State Health Insurance Exchange – connects Nevadans to qualified health plans.  A limited-time Exceptional Circumstance Special Enrollment Period is available for qualified individuals who previously missed enrollment.



Nevada Unemployment – DETR has expanded their system and staffing to assist with the increase in claims.  Telephone hours will expand to 8:00 a.m. to 8:00 p.m. and has both English and Spanish support available.  The website is available 24/7 and the state highly encourages those who are filing to utilize the internet.

Update (03/18/20): Governor Sisolak Waives Work Search Requirement and Wait Period for Unemployment Insurance Benefits   Read More...



    • Contact # (775) 687-6838 English
    • Contact # (775) 687-8148 Spanish
      • Employer Name: Golden Road Motor Inn, Inc.
      • Employer account number: 004536000

In addition, DETR is providing an instructional video on YouTube, entitled:  How to file a new Nevada Unemployment Insurance initial claim in UInv online.


Division of Welfare and Support Services – Those whose employment has been impacted by COVID-19 are encouraged to go online to apply for Supplemental Nutrition Assistance (SNAP), Medicaid, or Temporary Assistance for Needy Families (TANF).



Food Bank of Northern Nevada:  Through their network of partner agencies and direct service programs, the Food Bank provides access to non-perishables as well as Mobile Harvest sites for produce and other perishables.  The locations and times are available through their website.



USBG National Charitable Foundation – If you are a Bartender, Barback, or Cocktail Server in need of support, you can apply to the USBG Foundation’s emergency assistance Program.  Membership is not required to receive assistance.


School Food Sites

The latest information on the Washoe County School District is available here:

The Nevada Department of Agriculture (NDA) is implementing the first of a two-tier strategy to mitigate National School Lunch Program (NSLP) and School Breakfast Program interruptions. Programs used to serve school children during the summer months will be used to provide food while schools are closed. The food, which will still meet federal nutrition standards, will be served in a grab-and-go style to minimize contamination potential and avoid delays.

Food distribution sites and times.

** This information continues to be updated, please visit this WCSD site **


Washoe County starting Tuesday, March 17

Allen Elementary School 11 a.m. - noon

Alice Smith Elementary School 11 a.m. - noon

Booth Elementary School 11 a.m. - noon

Cannan Elementary School 12:15 - 1:15 p.m.

Duncan Elementary School 12:15 1:15 p.m.

Evelyn Mount Elementary School 11 a.m. - noon

Greenbrae Elementary School 11 a.m. - noon

Loder Elementary School 12:15 - 1:15 p.m.

Stead Elementary School 12:15 - 1:15 p.m.

Sun Valley Elementary School 12:15 - 1:15 p.m.


Carson City meal sites expected to start Tuesday, March 17, 11:30 a.m. to 1 p.m.

Empire Elementary School

Mark Twain Elementary School

Seeliger Elementary School

Carson High School 


Douglas County meal sites expected to start Tuesday, March 17

C.C Meneley Elementary School

Aspire Academy High School

Utilities Providing Relief

Sierra Pacific Power Company/NV Energy – NV Energy will suspend disconnects for non-payment and waive late fees and deposits for customers who experience financial hardships related to COVID-19. Contact Information:

Phone:  775-834-4444



Southwest Gas – Southwest Gas is immediately starting a temporary moratorium on natural gas disconnections for non-payment that is in effect until further notice, and offering flexible payment options for customers experiencing financial hardships due to this issue.



Truckee Meadows Water Authority – TMWA has also temporarily suspended water shut-offs due to an inability to pay. Contact:  775-834-8080.