Frequently Asked Questions

Visit the Forgot Password page to reset your password.

You need to link your Monarch Rewards membership card to your online account. Click on "Link Accounts" when you are signed in and provide a valid player ID number. Player IDs are found on the front of your Monarch Rewards card above your name.

You must activate your account first. Please check your inbox for an activation e-mail from Monarch Rewards. You may also need to check your spam or junk mail folder, and add monarchrewards.com to your e-mail whitelist.

Online Accounts require a unique email address for each Monarch Rewards card holder. In order to view account details like comp dollars, tier level, and offers, the accounts must have a different email addresses.

Please visit the Monarch Rewards desk to enroll. Rewards desk is located on the casino floor. You must be 21 years of age or older and have a valid federal-issued identification to enroll.

Yes, go to the Monarch Rewards home page. You must create a free online account and link it to your Monarch Rewards Club Card. Then you will be able to review your Monarch Rewards rates and book them online.

Online enrollment is not available at this time.

At the time of enrollment you will be asked to provide a four-digit number to be set as your PIN. You are responsible for keeping your PIN secure; do not share it with anyone. If you created your account online, you will provide a four-digit number upon arrival to the Monarch Rewards desk.

To change your PIN in Nevada, call the Monarch Rewards desk at 800.723.6500, email the Contact Us Page or visit the Monarch Rewards desk during business hours. The Monarch Rewards desk is located on the casino floor.
To change your PIN in Colorado, visit the Monarch Rewards desk during business hours. The Monarch Rewards desk is located on the casino floor.

At the time of enrollment, once complete, a Monarch Rewards card will be handed to you.

An Online Account allows you to sign in and play games and see offers.

A Monarch Rewards Membership tracks your casino play and offers even greater rewards. View your tier status and comp dollars online with a linked Online Account + Monarch Rewards Membership, get special offers and benefits based on tier status and play.

Yes.

Yes, you can redeem Comp Dollars at any Monarch Casino & Resort, Inc. property. Comp Dollars can be redeemed at all participating outlets, including the hotels.

No, offers are only available at the issuing property.

Benefits do vary by casino resort. Please check with the Monarch Rewards desk for all available benefits or online at monarchrewards.com.

The benefits of being a Monarch Rewards member are based on your level of play. You may receive offers of Free Play, hotel stays, event tickets, and much more. You can also earn entries into drawings for cash, free play and gifts.

For a full list of benefits, see Monarch Rewards.

Yes, the Monarch Rewards card number is the same at each Monarch Casino & Resort, Inc. property.

Offers will continue to be based on play.

To check your available offers visit a Monarch Rewards kiosk or the Monarch Rewards desk. If you have an online account and have linked your Monarch Rewards membership, you may check your offers there as well.

Present your Monarch Rewards card at any participating outlet at Atlantis Casino Resort Spa when you are using cash or credit card for payment and receive 3% Back in Comp Dollars. You must present your card at time of purchase. Valid on non-gaming spending and activities.

You can earn Comp Dollars playing slots, video poker and table games. Comp Dollars start being earned at the Monarch level and increase based on Tier Level.

Every $1 of Comp is worth $1 in any outlet and hotel.

Every $1 of Comp is worth .50 of Free Play.

Please visit one of our many Monarch Rewards kiosks on the casino floor to check your account information. You may also visit the Monarch Rewards desk or sign in online at atlantiscasino.com/home.

To receive a win/loss statement for Atlantis Casino Resort Spa in Reno, Nevada, log in to your Monarch Rewards account and click Win Loss Statements under "My Profile".

Visit the Monarch Rewards desk to request a replacement card.

During your enrollment into Monarch Rewards please provide your mailing address. You can update your mailing address by visiting the Monarch Rewards desk located on the casino floor or online at monarchrewards.com.

During your enrollment into Monarch Rewards please provide your email address. You can update your email address at any of our Monarch Rewards kiosks or at the Monarch Rewards desk or online at atlantiscasino.com/home.

To remove yourself from the mailing or email list please contact us or visit the Monarch Rewards desk.

No, you will not receive offers if you opt out of receiving them by mail or email.

Tier Status is a card level within Monarch Rewards. It determines which benefits you are eligible for.

Each tier has a name: Monarch, Ruby, Emerald, Sapphire, Royal Diamond and Black Diamond.

Tier Points are accumulated throughout the yearly tier season. Tier Points are reset to 0 at the end of each season. To maintain your tier status, earn the same or a greater number of tier points in the current season as you did in the previous season. Each season the goal is to maintain or exceed the prior season’s tier.

For additional updates on your tier status and casino/hotel offers, please sign in to your Monarch Rewards account.

For information on Tier level requirements, as well as a full list of Monarch Rewards benefits, please visit our Tier Benefits page.

Tier Points are used to determine Tier Status. They accumulate during game play based on certain parameters of play, on slots and table games. Visit our Tier Benefits page to learn more.

Tier Points are earned by using your Monarch Rewards card at the games you like to play. For table games please hand your card to the dealer or pit supervisor when you sit down to play at every table. Live poker and Keno please hand your card to the representative.

Yes, you will earn Tier Points when you present your Monarch Rewards card at all non-gaming outlets and use cash or a credit card for purchases.

Tier Points for table games are posted as soon as the table rating session is closed and entered into the system. Tier Points for slots and video poker are posted after the session closes when you remove your card from the machine.

Only one account may be linked to an email address, and there is already an account in our system using that address. Please try signing in with your email address. If you continue to have issues, contact us.

Visit our "Gift Card Balance" page and type in the 16-digit number above the address line on the back of your Gift Card.

Gift Cards do not have expiration dates. You may use your Gift Card at any time.

Atlantis Casino Resort Spa will refund the order if completed in error. You must notify [email protected] with a request for a refund.

Atlantis Casino Resort Spa gift cards ordered online with the Free Pick Up option can be picked up at the Business Center Monday – Friday 7 am to 6 pm. The Business Center is located on the 2nd floor near the Fun Center, adjacent to the Atlantis Catering offices.

To contact the Atlantis Casino Resort Spa Business Center in Reno, Nevada, please call: 775-335-4535.

Yes, gift cards can be ordered online with the option Free Pick Up and someone else can pick it up. In order for the guest to pick it up you must give the Business Center the name of the person picking up the card. The guest picking up the gift card must show ID.

To contact the Atlantis Casino Resort Spa Business Center in Reno, Nevada, please call: 775-335-4535.

No, Gift Cards are not reloadable.

Gift Cards are not redeemable for cash.

No, lost or stolen Gift Cards cannot be replaced. Monarch Casino Resort, Inc and Atlantis Casino Resort Spa are not liable for any lost or stolen Gift Cards. Please keep your card in a safe place and treat it like cash.

Yes, you may present your Gift Card upon check-out as payment toward room nights. Please note that a valid credit card is required to guarantee room reservations and must be presented at check-in.

No, comp dollars cannot be used to purchase Gift Cards.

Atlantis Casino Resort Spa Reno offers an indoor and outdoor pool area and a Fun Center with arcade, eSports and Chicago Dogs restaurant.

Please call 775.954.4375 for chip or gaming ticket redemptions during this time.

Bistro Napa has the best happy hour from 4-6 every weekday. 

To receive a win/loss statement for either Atlantis Casino Resort Spa in Reno, Nevada, sign in to your Monarch Rewards account and click Win Loss Statement under "My Profile".

You can sign up for an account at the Atlantis Sports Book.

You will need to bring identification and your social security number. Visit the Atlantis Sports Book for more information.

It is free to set up and account and download the app.

The minimum deposit amount is $20.

Visit the Atlantis Race & Sports Book

Set up a third-party payment provider through the Atlantis mobile app (for remote deposits and withdrawals)

No, you must be physically located in Nevada to place a bet or use the app. The app will prevent use outside Nevada.

You can place Straight bets, Parlays, Round Robins and Teasers.

Betting limits are set by the Atlantis Race & Sports. You can find the house rules here.

No, once a bet has been placed, it cannot be voided.

Please visit the Sports Book in the Atlantis Casino for advice with your account or call 775.332.9163.

Select "Forgot Password" on the login screen or go to "My Profile" and click "Change Password" if logged in.

Check your signal strength. Try moving to a better location if indoors.

If you receive this error, the location information that is being sent by your mobile phone indicates that you may be located in Nevada, however the accuracy of the data is strong enough to ensure you are not over the border.

Please try the following to resolve this error:

• Enable location services for the app and turn on Bluetooth and Wi-Fi.
• Disconnect from public Wi-Fi and try your cellular connection.
• If near the state border, move further into Nevada.
• Restart your phone.