Our Best Rate Guaranteed
Book direct and receive the best rate for your stay.
Book your stay direct and know with confidence you’re getting our lowest rates. If you find a better rate through a different booking channel, we’ll match the lower rate and offer you 10% off your hotel reservation.
When you book a room direct with us, we guarantee:
- The lowest rates available
- The best customer service available immediately upon booking
- Priority access to exclusive email offers and deals
- Free cancellations for reservations made no less than 24 hours prior to date of arrival*
- No last-minute booking fees when you book with us
*If your reservation is cancelled no less than 24 hours prior to date of arrival, you will receive a full refund without any cancellation charges (holidays and special event periods require a longer cancellation period).
How to Make A Claim
Step 1. Find a lower, publicly available rate
The lower rate must be for the same dates and room type within 24 hours of making your reservation.
Step 2. Gather information related to your stay
You will need your reservation confirmation number, arrival and departure dates along with the web page address showing the comparison date.
Step 3. Submit a claim form
Complete an online claim form. Please be sure your claim meets our Terms and Conditions before submitting.
Step 4. Your claim will be evaluated
Once your form has been submitted, our guest assistance team will evaluate your claim.
Step 5. Our team will contact you
Within 24 hours, our guest assistance team will contact you regarding the status of your claim. If we find your claim to be valid, we’ll match the third party rate and give you 10% off your hotel reservation.
