Win/loss statements are still available. To receive a win/loss statement for either Atlantis Casino Resort Spa in Reno, Nevada or Monarch Casino Resort Spa in Black Hawk, Colorado, log in to your Monarch Rewards account and click Win/Loss Statement.
Atlantis Casino Resort Spa gift cards ordered online with the Free Pick Up option can be picked up at the Business Center Monday – Friday 7 am to 6 pm. The Business Center is located on the 2nd floor near the Fun Center, adjacent to the Atlantis Catering offices.
To contact the Atlantis Casino Resort Spa Business Center in Reno, Nevada, please call: 775-335-4535.
Yes, gift cards can be ordered online with the option Free Pick Up and someone else can pick it up. In order for the guest to pick it up you must give the Business Center the name of the person picking up the card. The guest picking up the gift card must show ID.
To contact the Atlantis Casino Resort Spa Business Center in Reno, Nevada, please call: 775-335-4535.
No, lost or stolen Gift Cards cannot be replaced. Monarch Casino Resort, Inc and Atlantis Casino Resort Spa are not liable for any lost or stolen Gift Cards. Please keep your card in a safe place and treat it like cash.
Yes, you may present your Gift Card upon check-out as payment toward room nights. Please note that a valid credit card is required to guarantee room reservations and must be presented at check-in.
No, comp dollars cannot be used to purchase Gift Cards.
Yes, your web login will work with the app, and vice versa. You can continue to use the same login for future contests, as well as our ongoing "play for fun" slot games.
No, there is no cost to play. You just need to create an online account and play to win great prizes during the contest promotional period.
You must complete each game for scores to save. Please make sure of the following:
Please visit the Monarch Rewards desk to enroll. Rewards desk is located on the casino floor. You must be 21 years of age or older and have a valid federal-issued identification to enroll.
Yes, go to www.MonarchRewards.com. You must create a free online account and link it to your Monarch Rewards Club Card. Then you will be able to review your Monarch Rewards rates and book them online.
Online enrollment is not available at this time.
At the time of enrollment you will be asked to provide a four-digit number to be set as your PIN. You are responsible for keeping your PIN secure; do not share it with anyone. If you created your account online, you will provide a four-digit number upon arrival to the Monarch Rewards desk.
Your PIN can be reset at the Monarch Rewards desk during business hours. The Monarch Rewards desk is located on the casino floor.
At the time of enrollment, once complete, a Monarch Rewards card will be handed to you.
Present your Monarch Rewards card at any participating outlet at Atlantis Casino Resort Spa when you are using cash or credit card for payment and receive 3% Back in Comp Dollars. You must present your card at time of purchase. Valid on non-gaming spending and activities.
You can earn Comp Dollars playing slots, video poker and table games. Comp Dollars start being earned at the Monarch level and increase based on Tier Level.
Every $1 of Comp is worth $1 in any outlet and hotel.
Every $1 of Comp is worth .50 of Free Play.
To receive a win/loss statement for either Atlantis Casino Resort Spa in Reno, Nevada or Monarch Casino Resort Spa in Black Hawk, Colorado, log in to your Monarch Rewards account and click Win/Loss Statement.
During your enrollment into Monarch Rewards please provide your mailing address. You can update your mailing address by visiting the Monarch Rewards desk located on the casino floor or online at monarchrewards.com.
During your enrollment into Monarch Rewards please provide your email address. You can update your email address at any of our Monarch Rewards kiosks or at the Monarch Rewards desk or online at monarchrewards.com.
To remove yourself from the mailing or email list please contact us or visit the Monarch Rewards desk.
No, you will not receive offers if you opt out of receiving them by mail or email.
To update your contact information please visit the Monarch Rewards desk or a Monarch Rewards kiosk or online at monarchrewards.com.
Tier Status is a card level within Monarch Rewards. It determines which benefits you are eligible for.
Each tier has a name: Monarch, Ruby, Emerald, Sapphire, Royal Diamond and Black Diamond.
Yes, Tier Status expires every six months.To maintain your tier status, earn the same or more number of Tier points in the 6 month period as you did in the previous period.
There will be no change in your tier status, points, and comps due to property closure during COVID-19. Your tier will now maintain throughout the rest of the year, December 31, 2020. For additional updates on your tier status and casino/hotel offers, please log in to your Monarch Rewards account at https://monarchrewards.com/account/login.
Tier points accumulated beginning January 1, 2020 do not expire until January 1, 2021.
Monarch requires 0 Tier Points
Ruby requires 250+ Tier Points
Emerald requires 1,500+ Tier Points
Sapphire requires 7,500+ Tier Points
Royal Diamond requires 15,000+ Tier Points
Black Diamond by invitation onlyTier Points are used to determine Tier Status.They accumulate during game play based on certain parameters of play, on slots and table games.It only takes 250 tier points to reach the next Tier status after you signup.
Yes, you will earn Tier Points when you present your Monarch Rewards card at all non-gaming outlets and use cash or a credit card for purchases.
Tier Points for table games are posted as soon as the table rating session is closed and entered into the system. Tier Points for slots and video poker are posted after the session closes when you remove your card from the machine.
You need to link your Monarch Rewards membership card to your online account. Click on "Link Accounts" when you are logged in and provide a valid player ID number. Player IDs are found on the front of your Monarch Rewards card above your name.
Only one account may be linked to an email address, and there is already an account in our system using that address. Please try logging in with your email address.
Online Log In is unique for each Monarch Rewards card holder. In order to view account details like comp dollars, tier level, and offers, the account must have a different email address.